DO YOU OFFER A WARRANTY FOR YOUR PRODUCTS?
We strongly believe in our product quality and performance. Every Securelock product goes thorough quality control testing before being shipped to you. A defective product is unlikely, but possible. We will replace the product within 3 days upon received once found out that it is defective. Also we offer 1 year warranty for our digital products.
DO YOU DO INSTALLATION?
DO YOU HAVE A SHOWROOM?
For Metro Manila, we have staff who can conduct product demo at your offices or homes with our warehouse and service center located in Quezon City.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
Payment methods that can be used are Cash on Delivery and Bank Remittances or Bank Transfers. Credit card payments for all major credit card providers: Visa, Mastercard is also accepted and GCASH is also available.
WHEN WILL MY ORDER BE SHIPPED?
Most orders for in-stock items will ship out within 3 days after the order is placed.
Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?
Please see our Refund and Return Policy page. If you need to return an item or exchange it for a different size, model, or color, just contact us and let us know the reason, and we’ll help right away.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.